Frequently Asked Questions

While we don’t offer transport to and from our programs, we can support you by discussing transport options that may suit you, including public transport and family supports. We can also help you with related information, including parking availability at the site.

If public transport and family supports aren’t suitable, we can help you arrange a taxi. Contact us on (03) 9386 3575 for more information.

Our Social Support Program provides a variety of enjoyable and meaningful activities that get you or your loved one out into the community and socialising with others. Staying connected with other people and with your interests is an important part of living well at home.

We want you to feel as comfortable as possible when trying out one of our groups, so we’re happy for you to bring a friend to your first session.

If you don’t like the group you have trialled, please speak with us. We want to find the best program for you and we’re happy to organise a group or outing that you will enjoy attending.

We understand that medical appointments and other commitments may occasionally prevent you from attending your group. Please give us at least 24 hours’ notice if you need to miss a session. We have a cancellation policy, which we will discuss with you at your assessment.

It’s important to us that our social groups are culturally inclusive. Our staff and group members come from a range of cultural backgrounds and speak a variety of languages, including Turkish, Italian, Greek, Filipino, Hindi, Arabic and Spanish. We currently offer social groups for Italian-speaking people on Mondays and Fridays. There is also a group where people who speak Turkish, Greek, Arabic and/or English can socialise together every Wednesday.

Yes, you can choose the activities that best meet your needs and interests. There are a variety of social groups meeting throughout the week. We will give you detailed program information when you contact us, or during referral or assessment.

Yes, Merri Health’s sites are wheelchair accessible. Venues for group outings are always chosen with accessibility in mind.

If you need an interpreter, call the Translating and Interpreting Service on 131 450 and ask to be connected to 1800 200 422.

If you have a hearing or speech impairment, call the National Relay Service on 1800 555 677 and ask to be connected to 1800 200 422.