We make it easy to get started.
When you choose Merri Health, one of our friendly care advisors will work with you and your support network to help match you with the services you need to live better at home.
How can I apply for a Home Care Package?
The Commonwealth Government funds all Home Care Packages. To apply, you need to follow the steps below.
To begin, check whether you or your loved one are eligible for government-funded aged care services by visiting the My Aged Care website or calling 1800 200 422 to speak to the My Aged Care staff.
If you are eligible, My Aged Care will help you book an assessment with your local Aged Care Assessment Service (ACAS).
An assessor from My Aged Care will visit you at home to perform your assessment. They will ask questions to find out what sort of help you need and the care level that best suits your needs. You will not need to pay for this assessment.
After your assessment, My Aged Care will send you a letter to tell you if you are approved for a Home Care Package, and which level of care you can receive.
You will then be added to a government waitlist. The more complex your care needs are, the higher you will be on the waitlist, so you won’t have to wait as long for your package.
You will receive another letter from My Aged Care when your care package is allocated.
After your care package is allocated, you will have 56 days to choose a Home Care Package provider such as Merri Health and sign an agreement with them (a 28-day extension is also available if needed).
If you choose Merri Health, one of our friendly care advisors will work with you and your support network to help match you with the services you need to live better at home.
Fees
You may be asked to pay a contribution. Services Australia works out the fee based on what you can afford – the amount you pay will depend on your income assessment.
We do not charge a basic daily fee or an exit fee.
Location
To be eligible to choose Merri Health as your Home Care Package provider, you must live in North or West Metropolitan Melbourne.
Have a question that isn’t answered here?
Contact us to discuss your or your loved ones needs and we will be happy to help.
