Published January 07 2025
Transformative training for consumer representatives is driving change within our community health services.
We recently delivered an engaging training program designed to empower Consumer Representatives across three key groups: the Consumer Advisory Committee (CAC), the Carer Gateway Carer Advisory Group (CAG), and the Active Living Community Champions.
The program began with a ‘Training Needs Assessment,’ where consumers identified the skills they wanted to develop.
The CAC members highlighted topics like effective representation, storytelling, public speaking, and document review.
Carer representatives focused on influencing decision-makers, governance, and becoming active CAG members. Community Champions chose advocacy, leadership, overcoming challenges, and public presentation skills.
The process involved personalised discussions and surveys to shape the training, ensuring it met the groups’ preferences. Sessions were delivered in-person, enabling interactive learning and fostering connections between participants.
Additional resources were shared after the sessions, reflecting participants’ feedback.
This collaboration highlights the importance of listening to consumers and tailoring initiatives to their needs. We will continue to partner with consumers to enhance participation and develop impactful training programs that support their vital roles.
Want to get involved? Find out more here.