Administrative Support Officer

Join Merri Health, a large community health provider. Providing administrative support to the Carer Services Program and ensuring efficient service delivery and wellbeing to our carers. A full-time role located in Preston, VIC, with access to hybrid working arrangements and salary packaging.

Permanent Full-time

$62,800 + super + salary packaging

Your new organisation:

At Merri Health, we strive to enrich diverse communities through the provision of quality health care and support services. A career at Merri will see you contributing to a culture that affects change for our clients and the wider community. We are committed to supporting the talent and skills of our employees because we know their capability is the key to our success.

Your new role:

The Merri Health Carer Services Program delivers Carer Gateway services, reaching carers in the Northern Metro and Western catchment area, and has been doing so since April 2020. Carer Gateway (funded by the Commonwealth Government) provides carer services under the Integrated Carer Support Services (ICSS) model. Central services include the Carer Gateway website, phone counselling, online self-guided coaching, an online peer support community forum, and online skills courses. Carer Gateway also provides a centralised intake and registration process for carers. At a local level, Carer Gateway is supported by a number of partner organisations which respond to the specific needs of their community by providing carer support planning, in-person peer support, in-person counselling, in-person carer coaching, carer directed packages and emergency respite.

Merri Health Carer Services furthermore receives significant funding from the Victorian state government through the Support for Carers Program (SCP). This funding allows us to complement ICSS services and provide innovative and flexible programs, such as respite support and equipment, events and activities, peer support groups, community engagement initiatives, and many more.

With the funding through the Commonwealth Home Support Program (CHSP), we deliver the Northern Respite Services, supporting older carers through flexible respite.

You will be responsible for:

Providing a large variety of administrative support across all Carer Services teams, including correspondence, data entry, management of bookings, answering phone calls and assisting with carer activities.

Liaising with internal and external stakeholders and clients to arrange and coordinate brokered services to clients.

Generating purchase orders and actioning, distributing and following up on purchase orders and invoices.

Maintaining efficient processes and ensuring tasks are completed professionally and in a timely manner.

To succeed in this role you will have:

Extensive experience and proficiency in the use of Microsoft Office Suite, databases, spreadsheets and purchasing/requisitioning systems.
Sound experience in and understanding of client management systems.
Excellent attention to detail and sound numeracy skills.
Good negotiation and problem-solving skills.
Excellent interpersonal skills including sound written and verbal communication skills.
Relevant experience in a client service role, preferably in a similar environment including the capacity to deal with clients from diverse backgrounds and with special needs
Demonstrated organisational, time management and planning skills.

What we offer:

Please visit out 'work for us' page to learn more.

HOW TO APPLY

Start by reviewing the attached position description. If this captures your interest, take a few minutes to learn more about us on our website. If you have any questions or are ready to apply, send your CV to Jessica Burge, jessica.burge@merrihealth.org.au. Ph: 0394952560

Application close 09/08/2024.

What else do I need to know

Preferred candidates will be subject to comprehensive reference and pre-employment background checking conducted by Merri Health prior to an offer of employment, including criminal record history check, NDIS worker screening and other employee screening and credential checks as determined by the position description. All candidates must have the right to work in Australia. Merri Health is an equal opportunity employer and is committed to ensuring a safe environment for children and young people. We encourage individuals of diverse backgrounds including but not limited to those from the Aboriginal and/or Torres Strait Islander, Culturally and Linguistically Diverse, the LGBTIQA+ community and those living with a disability to apply.